Frequently Asked Questions

Please provide the name of the deceased, delivery location, ceremony or wake time and any useful contact at the destination. The more complete the information, the better we can coordinate delivery.

Yes. You can add a card message or a short ribbon dedication during checkout. If needed, contact us and we can help adjust the wording.

For ceremonies with a scheduled time, order as early as possible. In Greater Lisbon, we recommend at least 3 to 4 hours before the ceremony. For other areas, confirm availability at checkout or contact us.

Yes, whenever local availability allows it. For urgent Saturday, Sunday or holiday deliveries, please contact us first via (+351) 933 511 860 or compras@coroadeflores.pt.

At chapels, churches, funeral homes, cemeteries, nursing homes or hospitals, we try to deliver to the responsible person on site or to a family member. If there is any doubt, we follow the order instructions and try to contact the customer.

Available methods may include card, PayPal and bank transfer. The exact options are shown at checkout before completing the order.

Product prices do not always include the delivery fee. The final cost is shown at checkout after entering the destination and delivery type.

If the order is not delivered in suitable condition due to service responsibility, we review the case and look for an appropriate solution. Natural flowers are perishable products and cannot follow a conventional return process.

Yes. Your details are used to process the order and provide customer support. Payment takes place in a protected environment through secure methods.