Warranty and Security

What guarantee do I have?

If the order is not delivered in optimal conditions, please contact us at (+351) 212 433 390.
If Coroa de Flores is responsible for the situation, a new delivery will be made at no additional cost to the customer, after rescheduling with the family of the deceased person.
Returns are not accepted, as flowers are perishable products.

What is the privacy and security policy?

On registration:
Coroa de Flores is committed to privacy and security of each customer's personal information. Customer's personal data will only be used by Floreseflores. The information provided is intended solely to provide a service that is more suitable for your characteristics and needs.

On payment:
The entire process of selecting the payment method and entering the data for the order payment is properly protected.


What payment methods are available?

We offer payment by credit card, VISA, American Express, PayPal, and bank transfer.

Do the prices on your website include delivery?

The prices on our website do not include the delivery fee. The final price of the chosen bouquet or arrangement, which already includes packaging and greenery, has an additional delivery fee of 5,50€ that must be paid by the customer.

Schedule and Deliveries

What happens if there is no one to receive the flowers at the delivery location? What is the usual procedure?

If the delivery location is a Chapel, Church, or Shrine, our team will always try to deliver directly to a family member of the deceased person, always taking into account the delicate and emotional situation, or to the representative of the Funeral Agency responsible.
If the delivery location is a Hospital, Home for the Elderly, Funeral Center, Day Center, or Health Center, the delivery is always made to a family member of the deceased person or to the person responsible for the delivery location.
In any case, we will always follow the customer's instructions and proceed as requested, always contacting them in case of doubt.

Can I request delivery on Saturdays and Sundays?

In the Greater Lisbon area, we deliver on Saturdays and Sundays from 09:00 to 19:00.
In the rest of the country, including the Madeira and Azores islands, we do not guarantee deliveries on Saturday afternoons and Sundays.
For deliveries outside the indicated hours, Saturday afternoons, or on Sundays, we ask that you consult the possibility of delivery with our Customer Support Team.
For same-day emergency deliveries, please contact us in advance at (+351) 212 433 390 or compras@coroadeflores.pt.
For specific situations, with requests outside of what is available on our website, or with specific delivery times, please contact us at the phone number: (+351) 212 433 390.

How far in advance should I place my order in Greater Lisbon?

Due to the fact that there is usually a defined time by the family for the Ceremony and then the respective transport to the Cemetery or Crematorium, we appreciate that your order is always placed at least 3 to 4 hours in advance of the Ceremony, as it is necessary to prepare the bouquet, arrangement, palm, or crown and make the delivery.

If I know the time of the Mass/Ceremony, where can I put that information?

If you know the time of the Ceremony or the arrival of the deceased person at the Cemetery, we appreciate that you include that information in the Observations field of your order form. The same applies to the arrival time of the deceased person at the Church, Chapel, Shrine, etc.

If you experience any difficulty in placing your order online, you can call (+351) 212 433 390 for assistance.

You can also place your order by calling (+351) 212 433 390 or by sending an email to our Contact Email.

Contact Email
If you encounter any difficulties while placing an order call (+351) 212 433 390
(Call to the national fixed network) or by email compras@coroadeflores.pt.
For your convenience, our shop is protected with SSL Certification
Coroa de Flores © 2015-2024 All rights reserved Complaints Book
Rua José Brandão de Almeida, nº 15, Loja Esq., 2725-350 Mem Martins, Legal person nº 226 711 544.